Refund policy
Last updated: August 26, 2026
At Bodyace, your satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help. This policy outlines our terms for returns, refunds and exchanges.
60-Day Money-Back Guarantee
Your first Bodyace order is covered by our 60-Day Money-Back Guarantee. Refund requests under the guarantee must be made within 60 days of delivery.
To be eligible, products must be unused, unopened and in the same condition in which they were received. Products must also be in their original packaging and accompanied by valid proof of purchase, such as an order number or receipt.
Supplements that have been opened or used are generally not eligible for return or refund unless they are defective, damaged or incorrect. However, we may consider refund requests outside these conditions at our discretion.
The 60-Day Money-Back Guarantee applies to your first order only and is limited to one claim per customer.
Nothing in this policy affects any statutory rights you may have under applicable consumer protection laws.
How to Initiate a Return or Refund
To begin a return or refund request, contact our support team at support@wearebodyace.com with your order number and details of your request.
We will provide you with the appropriate return instructions and return address once your request has been reviewed.
Please wait for confirmation and instructions before sending any product back. Items returned without prior authorisation may not be eligible for a refund.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email. If your refund is approved, it will be issued to your original method of payment.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping costs are non-refundable unless the product was defective, damaged or sent in error, except where otherwise required by applicable law.
Exchanges
We replace products if they are defective, damaged upon arrival or incorrect.
If you experience an issue with your order, please contact us within 7 days of delivery with your order number, a description of the issue and, where possible, a photo showing the problem.
Late or Missing Refunds
If you haven’t received your refund yet, please check your original payment method or bank account first.
Refund processing times vary between banks and payment providers. If 10 business days have passed since we confirmed that your refund was processed and you still haven’t received it, please contact us for assistance.
International Orders
Customers are responsible for return shipping costs unless the product received was defective, damaged or incorrect, except where otherwise required by applicable law.
If a package is returned to us because of an incorrect or incomplete delivery address, refusal of delivery or failure to collect the package, original shipping costs and any additional carrier charges may be deducted from the refund where permitted by applicable law.
Disputes and Chargebacks
If you experience an issue with your order, we encourage you to contact our support team before opening a payment dispute or chargeback so that we have the opportunity to resolve the issue directly.
This does not affect any rights you may have with your bank, payment provider or under applicable law.
Changes to This Policy
We reserve the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@wearebodyace.com
By placing an order through our website, you acknowledge the terms outlined in this Return & Refund Policy, subject to any rights available to you under applicable law.